HardwareProcessorsA law firm is investigating whether to launch a class action case against Intel for 13th/14th Gen CPU instability issuesWhen you purchase through links on our site, we may earn an affiliate commission.Here’s how it works.
HardwareProcessorsA law firm is investigating whether to launch a class action case against Intel for 13th/14th Gen CPU instability issuesWhen you purchase through links on our site, we may earn an affiliate commission.Here’s how it works.
When you purchase through links on our site, we may earn an affiliate commission.Here’s how it works.
(Image credit: Future)
A law firm is investigating the possibility of a class action lawsuit against Intel for the ongoing 13th and 14th Gen CPU instability issues.
Abington Cole + Ellery has published awebpagenoting the possible class action lawsuit against the computer chip giant,a link to whichis currently at the top of ther/Intel subreddit. It asks for anyone affected to submit their information via a form.
The form asks two simple questions: (1) Have you purchased an Intel Core 13th or 14th Generation processor, or a computer containing one of these processors, and (2) Have you experienced any problems with an Intel Core 13th or 14th Generation processor?
I can only assume the closer interrogation of the issues at hand will come later, to determine how much of a case there is against Intel, or if there is one at all.
Intel hasadmitted an issue with its chips. It said of the “instability issues” last week:
“… we have determined that elevated operating voltage is causing instability issues in some 13th/14th Gen desktop processors. Our analysis of returned processors confirms that the elevated operating voltage stems from a microcode algorithm resulting in incorrect voltage requests to the processor.”
Though Intel has promised a patch for the issue, arriving later this month, it does not expect this patch toprevent any issues stemming from damage already doneto the chips.
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So, there’s without a doubt an instability issue and plenty of anecdotal evidence for many potential claims from customers. Also, resulting damage to chips from faults unbeknownst to the user is irreversible. All of which could form the basis of a class action lawsuit if a law firm were interested in taking it on.
However, Intel has already offered to replace all damaged CPUs. If Intel can be shown to be honouring this offer, and making it easy for RMAs of a rather nebulous crashing issue, then a class action lawsuit may come up short.
One user in response to the class action lawsuit thread says they can confirm they are honouring the warranty, and note that Intel offered to send them a new CPU prior to receiving the old one. This coming with a $25 refundable charge. Others report they’ve sent in their old one and are yet to receive a new one, with no charge.
(Image credit: Future)
“Intel is committed to making sure all customers who have or are currently experiencing instability symptoms on their 13th and/or 14th Gen desktop processors are supported in the exchange process.
To help streamline the support process, Intel’s guidance is as follows:
For users who purchased 13th/14th Gen-powered desktop systems from OEM/System Integrator - please reach out to your system vendor’s customer support team for further assistance.
For users who purchased boxed/tray 13th/14th Gen desktop processors - please reach out to Intel Customer Support for further assistance.”
Your next upgrade(Image credit: Future)Best CPU for gaming: The top chips from Intel and AMD.Best gaming motherboard: The right boards.Best graphics card: Your perfect pixel-pusher awaits.Best SSD for gaming: Get into the game ahead of the rest.
Your next upgrade
(Image credit: Future)Best CPU for gaming: The top chips from Intel and AMD.Best gaming motherboard: The right boards.Best graphics card: Your perfect pixel-pusher awaits.Best SSD for gaming: Get into the game ahead of the rest.
(Image credit: Future)
Best CPU for gaming: The top chips from Intel and AMD.Best gaming motherboard: The right boards.Best graphics card: Your perfect pixel-pusher awaits.Best SSD for gaming: Get into the game ahead of the rest.
Admittedly, it doesn’t feel great doing this on a $500 Core i9—that clock speed is often what you paid extra for.
And if you’re wondering whether a class action lawsuit is in your interest, Nvidia once fought a class action for theVRAM allotment on the GTX 970, an extremely popular model of graphics card for anyone not already familiar.
But hey, $30 is $30, though you’ll notice these cases only apply to residents of the US.
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