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(Image credit: Future)
In a post on the Intel community forums, the company encourages those who have experienced “instability symptoms” in prebuilt machines to contact the system manufacturer’s support team, while those who’ve purchased boxed CPUs should reach out toIntel Customer Supportfor further assistance.
Given that a law firm has beeninvestigating the possibility of a class action lawsuitagainst Intel for the ongoing CPU instability issues, a warranty extension may well invalidate or waylay those potential legal repercussions as things stand.
However, Reddit user jerubedo haswritten a postdetailing their experiences with Intel’s current RMA procedure, and for them, it’s been an exercise in frustration. They attempted to RMA twoCore i9 14900Ks, one bought from Amazon and the other from Microcenter as brand-new chips.
According to the Redditor, Intel has claimed that both products were potentially not genuine CPUs. For the Microcenter-bought chip, jerubedo filled out an RMA form and provided shipping details and proof of purchase, along with pictures of the IHS, only for Intel to claim that the CPU was a re-marked unit, despite jerubedo’s claim that the chip was bought in a sealed box directly from the shelf.
While Intel’s remarks were disputed and further photos were provided that showed that the serial number and batch number on the box matched the faulty CPU, and were reported as valid onIntel’s warranty checker tool, they claim that Intel told them to return the CPU to Microcenter instead.
Eventually, after further back and forth with Intel, Microcenter accepted the chip in return for store credit.
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For the second, Amazon-purchased chip, the Redditor claims that Intel quoted the wrong serial number back to them, and told them that the CPU in question was atray processorand not subject to retail warranty. After contacting Intel with clearer photos of the serial number, Intel confirmed that the CPU was a retail unit and that they could proceed with the RMA, but with the following caveat:
“However, we are not fully convinced that it will pass the incoming fraud inspection at our depot. We strongly recommend that you return the product to your place of purchase.”
Your next upgrade(Image credit: Future)Best CPU for gaming: The top chips from Intel and AMD.Best gaming motherboard: The right boards.Best graphics card: Your perfect pixel-pusher awaits.Best SSD for gaming: Get into the game ahead of the rest.
Your next upgrade
(Image credit: Future)Best CPU for gaming: The top chips from Intel and AMD.Best gaming motherboard: The right boards.Best graphics card: Your perfect pixel-pusher awaits.Best SSD for gaming: Get into the game ahead of the rest.
(Image credit: Future)
Best CPU for gaming: The top chips from Intel and AMD.Best gaming motherboard: The right boards.Best graphics card: Your perfect pixel-pusher awaits.Best SSD for gaming: Get into the game ahead of the rest.
“Please familiarize yourself with the Processor Warranty Terms and Conditions, as well as the warning at the bottom of the warranty information page:Intel Warranty Info.
Specifically, “Please be advised as part of Intel’s ongoing efforts to prevent fraud in the marketplace, in the event the product you submit for warranty support is found to be re-marked or otherwise fraudulent product, Intel reserves the rights to retain the product and/or destroy such product as appropriate.”
At this point, jerubedo contacted Amazon to inform them of the situation. It accepted the CPU for return, despite the chip in question being nine months outside of its return window.
So, while Intel is encouraging affected chip users to engage with customer support to RMA their affected chips, it seems like the process can be far from straightforward as things stand.
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