GamesFPSConcordSony says it should’ve gotten more feedback before launching Concord, but it isn’t done with live service games despite ‘a certain amount of risk’When you purchase through links on our site, we may earn an affiliate commission.Here’s how it works.

GamesFPSConcordSony says it should’ve gotten more feedback before launching Concord, but it isn’t done with live service games despite ‘a certain amount of risk’When you purchase through links on our site, we may earn an affiliate commission.Here’s how it works.

When you purchase through links on our site, we may earn an affiliate commission.Here’s how it works.

(Image credit: Firewalk)

Image for Sony says it should�ve gotten more feedback before launching Concord, but it isn�t done with live service games despite �a certain amount of risk�

Sony says it should have solicited more internal and external feedback before launching Concord, the multiplayer shooter thatsold so poorly the publisher canned itjust two weeks after it launched. Next time, Sony will need “more detailed confirmation, or validation” that a given live service game can be successful, executive Hiroki Totoki said during a recent Q&A with investors.

“We are still in the process of learning,” Totoki said through a translator in response to a question about Sony’s live service pursuits. “And with regard to new IP, of course you don’t know the result until you actually try it. So, probably, we need to have a lot of gates, including user testing and internal evaluation, and the timing of such gates, we need to bring them forward. We should have done those gates much earlier than we did [for Concord].

“And also, we have a siloed organization, so going beyond the boundaries of that organization in terms of development and also sales—I think that could have been much smoother.”

Looking back, there’s no doubt that getting Concord into the public hands earlier would’ve been wise: its gameplay was first shown to the public just months before it launched, leaving little time for the playtests to reveal that, actually, people were not drawn to this particular hero shooter concoction.

You’ve got to tell investors something, though, especially after spending the kind of money Sony spent on Concord. We don’t have an exact figure, but aside from the game’s budget, Sony acquired the studio mid-development and, after Concord bombed,promptly closed itinstead of pointing that staff at something new.

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During a different part of the investors call, Totoki said that Sony’s strength is in singleplayer games, which “have a higher predictability of becoming hits” thanks to the company’s “proven IP.” He added, however, that Sony will also continue to release live service games “that pursue upside while taking on a certain amount of risk upon release.”

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