Square Enix has a plan for dealing with Final Fantasy 14: Dawntrail's inevitable server crush, which includes saying 'we apologize for the inconvenience' 5 separate times

GamesMMOFinal Fantasy 14Square Enix has a plan for dealing with Final Fantasy 14: Dawntrail’s inevitable server crush, which includes saying ‘we apologize for the inconvenience’ 5 separate timesWhen you purchase through links on our site, we may earn an affiliate commission.Here’s how it works.

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(Image credit: Square Enix)

Screenshots taken of a preview build during the Final Fantasy 14: Dawntrail media tour.

We’ve all been there before: A big new online game launches, the servers get crushed, we can’t get in, we get mad, we go out and burn down our local Pizza Hut. Or something like that, anyway—the point is that it happens every time, and it’s a headache. Fortunately, Square Enix has aplan in placeto help alleviate that pain for the upcoming Final Fantasy 14: Dawntrail.

“With the launch of a new expansion, we are expecting far more simultaneous logins compared to usual,” Square Enix said. “In light of the congestion that occurred during the launch of Endwalker, we have taken precautionary measures such as expanding our data centers and adding new Worlds.”

“Add more servers” is indeed the classic solution to the problem of overloaded online games, but Square Enix doesn’t expect that to be enough. Player numbers have continued to rise since the launch of the Endwalker expansion, it said, and Dawntrail will likely see a sudden and significant spike of people “playing for extended periods” immediately after launch, “which could result in Worlds reaching their login caps and therefore longer login queues.”

Thus, further measures are being taken. First things first: Please be patient. Even if the login queue doesn’t appear to be shrinking, Square Enix promised that things will still be working and you’ll get in when it’s your turn—so stick around, because if you cancel and try again, you’ll be moved to the back of the line. Players with the full version of Final Fantasy 14 will be prioritized in server queues, while those using free trial accounts will have to wait until the login queue is cleared.

If things go really sideways, players may encounter “Error 2002” while selecting a character in the character creation menu, a measure intended to keep servers from crashing from extreme traffic. Players who run into that problem are asked to “wait a while” before attempting to log in again, presumably to give things a chance to simmer down. Error 2002 can also occur because of network issues while you’re waiting in the queue; if that happens, you’ve got roughly 60 seconds to reconnect and get back to your place in the queue, or you’ll be bumped to the back of the line.

And you can forget about just staying logged in forever once you’re connected: An AFK timer will automatically boot anyone who’s been inactive for 30 minutes.

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Square Enix also provided a helpful schedule of expected peak congestion times, although it warned that because the early access release period is happening over a weekend, you might be hosed no matter when you try to get in.

Finally, world and server status, and notification of any problems beyond the scope of what’s already covered that may come up, will be shared through the @FF_XIV_ENand @FFXIV_NEWS_ENTwitter accounts.

It’s pretty clear that Square Enix expects some issues when Dawntrail goes live—the congestion plan contains no fewer than five apologies for the inconvenience—but it also seems to be doing all it can to get out in front of it, which is a lot better than just hoping for the best. It should also serve to reassure players that even if things go wrong, yes, somebody’s workin' on it.

Early access to Final Fantasy 14: Dawntrail, for those who preorder the expansion, will get underway at 2 am PT/5 at ET on June 28. Full release will follow four days later, on July 2.

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